Problem Homes Information Line – PHIL
The Problem Home Information Line (PHIL) is available for complaints about any residence in Los Angeles County which is creating neighborhood problems. It doesn’t matter whether the home is a group home or some other residential use of property. We may be able to help. We know from our experience and through conversations with our neighbors that it’s often difficult to know where to turn when these problems arise. We can help in two ways. First, you’ll find a list of resources below. These are city and county government agencies with the responsibility to address a variety of housing-related community problems. This list will be expanded as part of the PHIL program. The second way to seek assistance is to call our resource line. PHIL volunteers are available to field complaints and assist you in seeking resolution. In some cases we can effect a solution by contacting the property owner or resident. At the very least we will be able to direct you to an appropriate official resource which should be able to address your compliant.
Types of problems addressedWe can assist with problems arising from the condition of a residence or the behavior of household members. We advise that complaints are best addressed on a neighbor-to-neighbor basis. However some problems may not be so easily resolved. The sorts of complaints we are accustomed to receiving include:
- Poorly maintained property
- Unsafe or unhealthy conditions including pests, debris, hazards
- Overcrowding, excessive noise
- Inappropriate, threatening or antisocial behavior